EN 
General & Services
1.1. What services does Dotsyl Technologies provide?
We offer IT solutions including software development, hardware support, networking, cloud services, and customer support.
1.2. How can I contact customer support?
You can reach our support team via email, phone, or live chat. Department-specific contact details are provided on our website.
1.3. What should I do if my device or hardware fails?
For defective hardware, please contact the manufacturer directly for warranty claims. Our support team can guide you on the process.
1.4. Who do I contact if my software or server goes down?
Please report the issue through our Support Desk email or ticketing system. Our technical team will assist you.
1.5. Does Dotsyl Technologies store my personal data?
Yes, but only for service-related purposes. All data is encrypted, confidential, and never shared with third parties.
1.6. How quickly can I expect a response from support?
Response times vary by department and severity of the issue. Critical issues are prioritized.
1.7. Can I request deletion of my data?
Yes, you may request permanent deletion of your data at any time after contract completion.
1.8. Do you provide refunds if I cancel services?
Refunds are subject to our Refund & Cancellation Policy, available on our website.
1.9. How can I escalate a complaint if my issue is not resolved?
Escalation contacts for each department are shared with clients. You may also reach out to our Quality Assurance team.
1.10. Are your services available internationally?
Yes, our IT solutions and customer support are available to clients worldwide, subject to regional compliance laws.
Support & Data
2.1. Where is Dotsyl Technologies headquartered?
Our head office is located in Pakistan, and we serve clients both locally and internationally through remote collaboration and on-site support (where applicable).
2.2. Can I get a customized solution tailored to my business needs?
Absolutely. We specialize in delivering customized IT and software solutions after analyzing your business goals, technical requirements, and budget.
2.3. Do you offer SaaS (Software as a Service) products?
Yes, Dotsyl Technologies develops and deploys multiple SaaS-based software products, including business management tools, access control systems, and digital service platforms.
2.4. Can your software integrate with third-party applications?
Yes, most of our software solutions support third-party integrations through APIs or custom connectors, depending on the platform and security compliance.
2.5. Do you provide on-site installation and training?
Yes, for select hardware and software solutions, we offer professional on-site installation and training services for your team.
2.6. How often do you release software updates?
Updates are released periodically to enhance features, security, and performance. Critical patches are rolled out immediately if required.
2.7. What payment methods do you accept?
We accept bank transfers, online payments, and other regionally supported payment methods. Details are shared at the time of invoicing.
2.8. Can I switch my subscription plan later?
Yes, you can upgrade, downgrade, or switch to a different plan at any time. Adjustments to billing will be made accordingly.
2.9. Do you provide service level agreements (SLAs)?
Yes, SLAs are available for enterprise clients and can be tailored to match the required service response and uptime commitments.
2.10. How does Dotsyl Technologies ensure data security?
We use industry-standard encryption, secure hosting environments, regular security audits, and strict access controls to safeguard your data.
2.11. Are your services GDPR compliant?
Yes, we follow international data protection standards, including GDPR, for clients where applicable. Compliance documents can be shared upon request.
2.12. Do you offer 24/7 technical support?
For critical services and enterprise clients, we offer 24/7 support under specific support plans or SLAs.
2.13. Can I get priority support for urgent issues?
Yes, priority support options are available. Critical issues are always escalated automatically to our senior technical teams.
2.14. Do you work with resellers or channel partners?
Yes, we collaborate with resellers, implementation partners, and technology integrators to expand service reach and deliver localized expertise.
2.15 How can I apply for a partnership or business collaboration?
You can submit a partnership inquiry through our website’s contact form or by emailing our Business Development team directly.