Dotsyl Technologies (Private Limited) is a technology solutions provider based in Pakistan, specializing in SaaS Software, Web Development, IT Solutions, and Digital Marketing. This Terms & Conditions document establishes clear policies, responsibilities, and expectations for both internal stakeholders (employees, contractors) and external stakeholders (clients, vendors, and partners).

The purpose of this document is to promote transparency, protect intellectual property, ensure data security, and set consistent service standards across all engagements.

Internal Terms & Conditions

All employees and contractors are expected to uphold professionalism, integrity, and respect at all times. Discrimination, harassment, or unethical behavior will not be tolerated.

2.2 Working Hours, Attendance & Remote Work

Employees must adhere to assigned working hours and attendance requirements. Remote work policies must be followed with timely communication and task updates.

2.3 Confidentiality & Non-Disclosure

Employees must not share confidential information with unauthorized individuals. NDAs may be required for sensitive projects.

2.4 Intellectual Property Ownership

Any work, ideas, or products developed during employment or under contract remain the sole intellectual property of Dotsyl Technologies.

2.5 Data Security & IT Usage

Company systems must be used responsibly. Passwords should be secured, and data storage protocols followed. Unauthorized software installations are prohibited.

2.6 Non-Compete & Conflict of Interest

Employees must not engage in activities that compete with Dotsyl Technologies or create conflicts of interest during their employment.

2.7 Disciplinary Procedures & Termination

Violation of company policies may result in verbal/written warnings, suspension, or termination depending on the severity of the offense.

2.8 Leave Policy & Benefits

Leave must be applied for in advance except in emergencies. Benefits are provided as per company HR policy and may vary by position.

2.9 Salary, Payment & Reimbursements

Salaries are paid on scheduled dates. Expense reimbursements require prior approval and submission of valid receipts.

2.10 Performance & Review Policies

Performance reviews are conducted periodically to evaluate growth, contributions, and provide constructive feedback.

3.1 General Service Terms

All services provided by Dotsyl Technologies are subject to these Terms & Conditions. By engaging with our services, clients and partners agree to comply with these terms.

3.2 Quotations, Proposals & Acceptance

All quotations and proposals must be formally accepted in writing. Any changes must be agreed upon mutually before project initiation.

3.3 Project Timelines, Delays & Revisions

Project timelines are provided as estimates. Delays caused by client feedback, third-party dependencies, or force majeure are not the company’s liability.

3.4 Pricing, Invoicing & Payment Terms

Invoices must be paid according to agreed schedules. Late payments may result in service suspension. All taxes and fees are the client’s responsibility.

3.5 Intellectual Property & Ownership

Unless otherwise agreed in writing, all code, designs, and content remain the property of Dotsyl Technologies until full payment is received.

3.6 Confidentiality & Data Protection

Both parties agree to protect confidential information. Data will be handled in accordance with applicable laws and internal security policies.

3.7 Liability & Indemnification

Dotsyl Technologies shall not be liable for indirect or consequential damages. Clients agree to indemnify the company against losses arising from misuse or breach.

3.8 Termination or Cancellation Clauses

Either party may terminate agreements with prior written notice as per the contract. Early cancellations may incur applicable fees.

3.9 Governing Law & Dispute Resolution

These terms are governed under the laws of Pakistan. Disputes shall first be addressed amicably before legal escalation.

3.10 Refund & Warranty Policy

Refunds are only provided under conditions stated in individual contracts. Partial service usage is non-refundable.

3.11 After-Sales Support, SLAs & Maintenance

Support is provided according to departmental working hours and signed SLAs. Downtime caused by third-party hosting is not the company’s responsibility.

3.12 Force Majeure

The company is not responsible for delays or failures caused by events beyond its reasonable control, including natural disasters, political unrest, or technical failures.

1. These Terms govern all services provided by Dotsyl Technologies (“Company”).
2. By using our services, you agree to comply with these Terms.
3. Each department may issue additional service-specific conditions.
4. Response times vary by department; alternate contact details will be provided if needed.
5. Delays in response shall not imply liability unless contractually agreed.
6. Customers must provide accurate contact and technical information.
7. The Company is not responsible for issues caused by third-party vendors or manufacturers.
8. Warranty claims for defective hardware must be made directly with the manufacturer.
9. Software bugs must be reported to our Support Desk via official email.
10. Server downtime due to third-party hosting is outside our responsibility.
11. Customers must maintain proper system backups before requesting support.
12. The Company does not guarantee uninterrupted services.
13. Any misuse of our services may lead to suspension without prior notice.
14. Security breaches caused by client negligence are not our liability.
15. All communication must be routed through official Dotsyl channels.
16. Unverified or informal claims shall not be considered valid.
17. Service requests must include ticket numbers issued by Support Desk.
18. Support availability is defined by department working hours.
19. The Company reserves the right to prioritize issues based on severity.
20. Any unauthorized modification of hardware/software voids service commitments.
21. The Company will not be responsible for indirect or consequential damages.
22. Data loss during repair, updates, or migration is at the customer’s risk.
23. Installation or integration of third-party apps is subject to approval.
24. Service Level Agreements (SLAs) apply only where signed separately.
25. Training on software/hardware is available upon request with charges.
26. Licenses provided are non-transferable and bound by vendor terms.
27. Pirated or illegal software is strictly prohibited on our platforms.
28. Customers must update their systems regularly as recommended.
29. Breach of terms may result in account suspension or termination.
30. Disputes must first be reported to Customer Support before escalation.
31. Escalation contacts for each department will be shared officially.
32. Customers may claim refunds only under conditions stated in contracts.
33. No refunds will be issued for partial service usage.
34. Service fees are non-refundable unless proven Company negligence.
35. Payment must be made on or before the due date mentioned in invoices.
36. Late payments may result in suspension of services.
37. Confidential information must not be disclosed by either party.
38. Intellectual property rights remain with the respective owners.
39. Customers may not reverse-engineer or copy software codes.
40. Unauthorized reselling of services is prohibited.